Complaints & Grievances
Inbox, routing and SLA monitoring
Category master (0)
Manage complaint categories, routing targets, SLA defaults and active/inactive status.
Representative accountability reports
Citizens report representatives from the mobile app. Loksetu superadmin reviews these — same issue types as the citizen form:
Non-performanceMisconductCorruptionUnavailabilityOther
Inbox
| ID | Title | Category | Rep report | Status | Priority | Assignee | SLA due | Submitted |
|---|---|---|---|---|---|---|---|---|
| No complaints yet. Citizen submissions will appear here after auto-routing. | ||||||||